Computer Support Specialist

Computer Support Specialist

Pair IT With Service

Computer support specialists provide technical assistance to users as well as maintain, upgrade, and repair computer systems and networks. Students interested in this field should have an interest in working with people.

Specialists constantly interact with customers and fellow employees as they answer questions and give valuable advice. They should also enjoy learning about new technology and be willing to work on both hardware and software systems. Good writing and communication skills are also required.

This degree focuses on a variety of IT skills that include hardware, software, networking, and programming, as well as problem-solving and analytical skills.

Apply Now Program Details Progam Costs

Kirkwood is the affordable option! We offer more than $3 million in scholarships every year. Students in this program may be eligible to have half their tuition paid for by the Kibbie Grant.

Graduates of the Computer Support Specialist program will be able to:

  • Determine appropriate application software to use.
  • Assemble hardware to integrate operating systems for workstations (deploy, employ, implement). 
  • Demonstrate effective strategies to adapt solutions to different work situations. 
  • Exhibit accepted ethical standards of the IT Industry. 
  • Apply customer service and end-user support principles to customer interactions. 
  • Demonstrate effective oral and written communication skills in a variety of IT contexts, to include participating willingly and effectively as part of a team.

Customize your degree and boost your resume with Kirkwood’s certificate options. You can specialize in:

  • Network and System Administration
  • Database Technologies
  • Network Security
  • Customer Service
  • IT Basics Certificate (New for fall 2020)

You can also earn a PC Technician diploma part-way through the program, giving students great flexibility in their career path. In fall 2020, earning a Tech Support Specialist diploma will also be possible.

Additional Information

The curriculum for this program is designed from industry input. Students learn the latest tools and concepts to be successful in the field. Sample classes include:

  • Microcomputer Operating Systems
  • Computer Hardware Basics
  • Network Plus
  • Advanced PC Concepts
  • Special Topics in Technology
  • Programming Concepts
  • Fundamentals of Web Programming
  • LAN Administration
  • Network Security Basics
  • Customer Service Professional
  • CCNA Cisco I
  • Relational Database Technologies
  • Healthcare IT Technician

If you like computers and working with people, the Computer Support Specialist program is for you. As a well-trained graduate, you will help others navigate the difficult world of technology. You’ll be the expert people turn to when they are in need of technical assistance. With industry-approved curriculum, you will have the knowledge and skills that employers are looking for in this in-demand field. Career opportunities include:

  • Computer support specialists
  • Technical support specialists
  • Help desk technicians
  • Telecommunications specialists

Our mission is to prepare students with information technology and workplace communication skills to deliver user support services exhibiting strong critical thinking, problem solving, active listening and best customer service practices.


Business & Information Technology
203 Nielsen Hall