Hospitality Management

Hospitality Management

Develop Your Leadership Skills in the Hospitality Industry

The goal of this program is to prepare students to work in entry-level leadership positions, such as supervisors and assistant managers, in the hospitality industry. There continues to be strong industry demand for college-educated individuals who have practical work experience in hospitality operations.

Students in this program will get the opportunity to participate in the day-to-day operations of a successful full-service facility by gaining practical training experience at  The Hotel at Kirkwood Center.

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Paying for your degree may be easier than you think with our financial aid and scholarships. Kirkwood offers more than $3 million in scholarships for students each year!

Graduates of the Hospitality Management program will be able to:

  • Demonstrate ability to manage and coordinate staff and operations in various hotel departments.
  • Employ coaching techniques to successfully train various line-level positions in rooms and food and beverage divisions by conducting effective training sessions.
  • Demonstrate effective customer service strategies through interactions with guests and vendors and extend these principles to interactions with superiors, subordinates, and peers.
  • Calculate and interpret fundamental hospitality cost bases including food and beverage percentages, scheduling and labor costs, yield management analysis, costs associated with inventory control, and variances from budgeted costs.
  • Assess forecasting and revenue generation data produced by industry tools to make effective operational decisions.
  • Manage operational departments of the hotel and synthesize knowledge by applying personal leadership skills through successful performance of manager-on-duty responsibilities.
  • Exhibit understanding of laws related to the hospitality sector, including alcohol liability and patron care responsibilities pertaining to guest service and staff training.
  • Demonstrate appropriate sanitation and safety knowledge in order to minimize the risks associated with food-borne illness.

A program conference is required prior to acceptance to the program. You'll learn more about the program, specific admissions requirements and have the opportunity to have questions answered by program faculty and staff.

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Students in this program earn the following third-party credentials:

  • National Career Readiness Certificate
  • National Restaurant Association's Food Protection Management Certificate

Management-related coursework includes food and beverage, front office and guest services, engineering and risk management, housekeeping, laundry operations, environmental services, legal responsibilities of the industry, the business functions of marketing and accounting, and other hospitality-related business management areas.

Plan of Study Essential Functions

In addition to on-the-job training at The Hotel at Kirkwood Center, a separate industry internship allows students to apply their program learning within various other segments of the hospitality industry.

Educate and develop future leaders for the hospitality operations profession.


Questions?

Hospitality Arts
The Hotel at Kirkwood Center
319-848-8770
hospitalityarts@kirkwood.edu